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our policy

Read about our shipping and exchange policy as well as some legalities. 

Shipping Policy

You can chose your how fast you need your order to get to you!

Shipping in Israel
Standard shipping: - 5-7business days  40 NIS
Super fast: ( spacerocket fast) : 1-3business days

Worldwide shipping  
Standard shipping: - 15-20 business days  60 NIS
Super fast ( spacerocket fast) :up to 5 days business days 100 NIS

Personalised order whether embroidered or with patches take up to 10 days to ship.If you really can’t wait, please let us know and we will do our best to make it as fast as possible.
( but the items really are worth the wait, we promise !)

Pick Up Service

If you'd rather pick up your order around Tel Aviv, that works too, come over during opening hours, or send us an email to work out a time! 

Return & Exchange Policy

If you are unhappy in any way with your purchase, you can return it and receive a full refund

(subject to deductions as listed below)

Returns must be shipped within 5 days of delivery.

Embroidered or personalized items will not be refunded or exchanged.


Please contact us prior to shipping.

The item must be in its original (new and unused) condition with its tags on.

We will refund the money as soon as we receive the returned products, from which we will deduct accrued credit card commissions of 2.5% (if applicable) and the actual shipping costs paid by us (our participation in shipping costs varies between $10-$30).


Postage must be paid by the sender, and will not be refunded by SpacePanda.

Welcome to the website of “SpacePanda “(hereinafter: “the Website”).

The operator of the Website and/or the holder of the rights to the website, SpacePanda. and/or their agents
(hereinafter together and individually: “the Operator”), approves access to the Website subject to the terms elaborated below (hereinafter: “the Terms of Use”)

Please make sure to read and review from time to time the Terms of Use, because your use and activity on the Website constitute your consent to the Terms of Use without any restriction of objection and these terms may change from time to time, at the sole discretion of the Operator.

The Terms of Use regulate the relations between the Operator and any person browsing and/or viewing and/or using the Website or the information therein in any other way (hereinafter: “the User”). The provisions in the Terms of Use in masculine gender are intended for convenience only and cover both men and women.

The whole Website, including all information therein and the software at its basis, is offered to the public “as is”. While the Operator has intended this information to be correct and exact, the information may be incomplete and there may be technical or other errors in the information. The Operator is not responsible for inaccuracies or mistakes that have occurred concerning the information. The Operator hereby clarified that the Information included on the Website is for general, informative purposes only and does not constitute a recommendation and/or opinion and/or offer for purchasing any product or providing any service, and therefore the User is aware and agrees that any reliance on declarations, expressions of position, tips or any other information shown on the Website is at the sole discretion and responsibility of the User. In the case of an error occurring in the price of a
product or service, such an error will not bind the Operator, and in any case the price in the stores of the Operator will be the determinant one. Some of the information may originate from third parties, concerning which the Operator has no information, and the Operator does not guarantee the exactness of this information. The sole responsibility will be borne by the third parties or by the User himself. Properties, models, design, colors or the appearance of the products described or shown on the Website, including any image or presentation of a
product included on the Website, are for illustrative purposes only, unless explicitly stated otherwise.

The Website and the content appearing therein, including the design of the Website, diagrams, designs, illustrations, music, photographs, images, maps, video clips, audio clips, text, artwork, etc. (hereinafter: “the Information”) are protected by the copyright laws of the
State of Israel, international conventions and copyright laws of other countries. The User is prohibited from modifying, publishing, distributing, transmitting, displaying, executing, duplicating, licensing, creating derived works of or selling any part of the Information included on the Website without the prior, explicit written consent of the Operator.


Intellectual property
All of the intellectual property rights concerning the Website of any type and kind (whether registered rights or rights that have not yet been registered), including the domain name, patents, trademarks, samples, copyrights, trade secrets, methods, the manner of presentation and design of the Website and any matter or detail related to the Website, are the exclusive 2 property of the Operator only, and the use of all such rights is permitted for the Operator exclusively. No copy, distribution, duplication, sale, translation and/or any other action on any types of texts and/or codes and/or images and/or trademarks and/or any other information
appearing on the Website is permitted unless the prior written approval of the Operator thereto has been received.

Undertaking of the User
The use of the site and the activity of the User attest to the consent of the User to all of the provisions of the Terms of Use and his undertaking to act or abstain from acting as follows: The User undertakes not to upload and/or transmit and/or distribute and/or publish information or other material that has a virus or software that may impair the computer system of the Operator and/or that may damage and/or restrict and/or deny others the use and not make any commercial use of information and/or falsify and/or modify and/or delete it
and/or upload and/or publish any information that may be threatening, offensive, insulting, private or racist. The User undertakes to indemnify and compensate the Operator for any damage, direct or indirect and/or for any expense that the Operator sustains concerning a claim and/or demand and/or damage that results from failure to fulfill the provisions of these Terms of Access.

The Operator reserves the exclusive right to terminate immediately the use
of the Website by the User, at any time, if the User violates the Terms of Use and/or any law and/or any other provision and/or if the Operator decides that the User has made unreasonable or improper use of the Website. In these cases, the Operator will not be responsible for any loss and/or expense and/or damage, including distress that is sustained by the User


The Operator will not be responsible for any damage, direct, indirect, consequential or incidental due to accessing or using the Website or due to any denial of access to or use of the Website, for any cause (including contractual and/or tort cause). The Website is being used at the responsibility of the User only and it is clarified that the Operator is not responsible for
any information that is uploaded by external users. The Operator is not responsible for any damage, including due to “viruses” and/or faults and/or software applications of different types, the computer equipment of the User or any other property of the User, which are
sustained due to access to, browsing or use of the Website, including downloading
information from the Website.

Disclosing of details
A user who gives his particulars on the website for receiving an answer to his questions from the Operator does so at his discretion and free will, without this imposing any duty on the Operator. The Operator may use details given by the User within his visit at the Website for analysis and giving of statistic or other information to third parties, as long as this information does not identify the User personally by name. The content displayed on the Website The items displayed on the Website are for sale at the Operator’s stores until liquidation of inventory or sooner, subject to the Operator’s exclusive discretion. The Operator is not obligated to have the displayed items on sale at every one of the Operator’s stores. The photos and/or the descriptions and/or the designs of the items as shown on the Website are
for illustration purposes only. In case of discrepancy between the price of an item displayed on the Website and the actual price displayed in the stores, the binding price shall be the price displayed in the stores

The Operator reserves the right to refuse to provide access to this Website or any part thereof to any user at its sole discretion and without any advance warning. The Operator may assign its rights pursuant to these Terms of Use to any third party as it sees fit without any duty of the Operator announce this assignment on the Website. The Operator reserves the right to
amend and/or add and/or change the Terms of Use from time to time, at its own discretion.
Applicable law and jurisdiction
The Terms of Use of the Website, the regulations and any legal cause resulting from the use of the Website, including the validity and interpretation of the Terms of Use, will be subject to Israeli law only, and the sole jurisdiction for hearing any conflict concerning the Website and its use will be given to the competent courts in the Central District.

Our Policy

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